Another industry first from global pneumatics expert Norgren, enables customers to log-on night or day for free technical advice about pneumatic components and systems. With 500 hits in the first week of operation alone, customers are logging on to www.norgren.com to 'chat' online in real time with a Norgren engineer or to access a library of FAQs providing quick solutions to common queries. Ivor Oakley, Norgren's electronic communications manager, said: "Technical support online adds a completely new dimension to customer support and provides our technical engineers operating the service with greater awareness of the needs of international customers which widens their knowledge base."
Engineers based in the UK, USA and the Pacific handle the enquiries through different time zones enabling Norgren to provide a 24-hour service.
More centres providing online support will launch around the world later this year.
The new online technical support service complements the existing telephone support service which operates throughout office hours.
It is the latest web delivered service from Norgren, which launched the UK's first e-commerce capability for pneumatics in April.